Service and Support

Berner Lab offers comprehensive and professional service solutions for laboratory equipment, designed to support the daily operations of your lab, minimize downtime, and extend the lifespan of your equipment. We operate in accordance with ISO 9001 and 14001 quality management systems, ensuring high quality and reliability in our service work.

Our trained and certified service technicians work closely with equipment manufacturers to ensure all service measures comply with the manufacturers’ guidelines and standards.

We operate in Sweden and the rest of the Nordic region with strong local expertise and offer fast and reliable service.

Our service solutions cover all your needs

Our knowledgeable team ensures smooth laboratory operations by offering:

Installation – Professional installation of equipment and ensuring proper function from the start.
Software updates – We ensure your equipment’s software is always up to date for optimal performance.
Regular maintenance – Scheduled service inspections and maintenance actions at agreed intervals.
Troubleshooting and repairs – Quick assistance for unexpected equipment failures. As a service agreement customer, you are guaranteed a response time for service requests.
Calibration and adjustment – Precise calibrations and adjustments to ensure reliable measurement results.
Telephone and remote support – faster and more efficient service – We also offer support via telephone and remote access, allowing us to quickly troubleshoot and resolve issues without the customer having to wait for an on-site service visit. This saves time, reduces downtime, and provides a more cost-effective solution.
Spare part orders – Fast delivery of original spare parts directly from our warehouse.
User training – We train your staff in the safe and efficient use of the equipment.
Reporting – You always receive a clear report on the actions performed and any recommendations.

Expertise and Collaboration

We collaborate with leading equipment manufacturers and provide service for instruments known for their reliability and technical performance. We specialize in maintaining the brands we represent, ensuring broad expertise and quick solutions. Learn more about our products and brands here.