Our service and support organization have people around Finland, Sweden, Norway and Denmark. We work with modern tools and control systems to quickly troubleshoot, follow and finish ongoing service matters. All our engineers are highly qualified and very knowledgeable in their fields.
Technical Support Form
If you need to technical support, it is done easiest directly through our technical support form on our website. Here you can log, update, and communicate with service technicians directly while the case is being handled.
Follow-up of the notification is done as soon as possible with a case confirmation and a personal contact.
E-mail or Calling
E-mailing or calling in a description of your case as well as providing contact information for feedback is also possible. We are available weekdays 8.00-16.00.
Email: service@bernerlab.se
Phone: +46 8 29 60 18
No matter how you contact us with a service case, we always register it in our case management system. This is to make it easy for you as a customer to follow your notification and that we as a supplier get a correct and secure traceability of our service matters.
When an error report has been made, you are assigned a case management number which can be used to log into our system and follow the case as well as to receive feedback and updates from us while the service case is being handled.